Terugbetalingsbeleid

48-Hour Approval Period

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The instrument must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You are responsible for return shipping and insurance. The guitar remains your responsibility until Los Guitarreros receives and inspects it. After the guitar passes inspection, we will issue a refund for the purchase price. Return shipping and insurance costs are not refundable.

To start a return, you can contact us at james@losguitarreros.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at james@losguitarreros.com

30-Day Exchange

Within 30 days of purchase, you can exchange a classical or flamenco guitar purchased from our inventory for another guitar owned by Los Guitarreros of equal or greater value.

The original instrument must be returned in its original condition. You are responsible for any difference in price and all return shipping and insurance costs.

Commission-Sale Guitars

Commission-sale guitars remain in the possession of their owners until sold. Los Guitarreros facilitates the transaction and holds the buyer’s payment until the 48-hour approval period ends.

You have 48 hours from delivery to inspect a commission-sale guitar. If you keep the guitar, Los Guitarreros releases payment to the seller.

If you return the guitar, you are responsible for return shipping and insurance. The guitar remains your responsibility until the owner receives and inspects it in its original condition.

Commission-sale listings are based on information supplied by each owner. Sellers must provide an accurate description and disclose known repairs, defects, scratches, dings, or other condition issues.

Special and Custom Orders

Special-order and custom-order guitars imported or obtained specifically for you cannot be returned or exchanged.

Shipping Damage

Inspect the package when it arrives.

If the package shows visible damage:

Ask the carrier to record the damage on the delivery receipt.
Request an immediate inspection from the carrier.
Contact Los Guitarreros immediately.
Keep the shipping carton and all packing materials.

If you find concealed damage after opening the package, contact the carrier and Los Guitarreros immediately.

You must report shipping damage and begin a claim within three days of delivery. Keep the guitar, case, carton, and packing materials in the condition received. Send Los Guitarreros copies of the claim, inspection report, photographs, and communications with the carrier.

Failure to report damage within three days or retain the original packaging could prevent the carrier from approving the claim.