Los Guitarreros Custom Order Policy
Each custom guitar is commissioned through a collaborative process involving the customer, Los Guitarreros, and the luthier. Because every instrument is made to order, all custom orders are subject to the following terms.
Custom Order Process
The process begins with a consultation to determine the instrument’s specifications. This can include wood selection, scale length, finish, electronics, decorative details, tonal preferences, and overall design.
Once the customer approves the final specifications and pays the required deposit, Los Guitarreros will submit the order to the luthier for production.
Deposit
A non-refundable deposit is required to begin a custom order. The deposit reserves the luthier’s production time and covers initial material and labor commitments.
Build Timeline
Completion estimates depend on the luthier’s production schedule, material availability, and the complexity of the instrument.
All timelines are estimates and do not represent guaranteed completion or delivery dates. Delays can result from material sourcing, weather, customs processing, international shipping, or changes to the luthier’s schedule.
Design Changes
Requested changes after production begins are subject to the luthier’s approval. Approved changes can result in additional costs or a revised completion estimate.
Some changes cannot be accommodated once construction has reached a specific stage. Customers should review and approve all specifications carefully before production begins.
Natural Materials
Each guitar is handcrafted from natural materials. Variations in grain, color, figuring, texture, and tonal character are expected.
Each instrument is unique. Guitars built to the same specifications will not look or sound exactly alike.
Final Payment and Delivery
The remaining balance must be paid in full before the instrument is shipped or collected.
The customer is responsible for applicable shipping charges, taxes, customs duties, and import fees. All shipments include full insurance unless the customer requests otherwise in writing.
Cancellations
Custom orders cannot be canceled after production begins. If a cancellation request is received before production begins, Los Guitarreros will review the request and determine whether any payment beyond the non-refundable deposit is eligible for return.
Warranty and Support
The individual luthier provides warranty coverage unless stated otherwise. Los Guitarreros will help coordinate communication between the customer and the luthier when warranty service is needed.
By placing a custom order, the customer acknowledges and agrees to the terms outlined in this policy.